You can set up and use workflows that connect business-process tasks performed by different users. System tasks, such as automatic posting, can be included as steps in workflows, preceded or followed by user tasks. Requesting and granting approval to create new records are typical workflow steps.
Before you can begin to use workflows, you must set up workflow users, create the workflows, potentially preceded by code customization and specify how users receive notifications. For more information, see Set Up Workflows.
 Note |
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| Typical workflow steps are about users who request approval of tasks and approvers accepting or rejecting approval requests. Therefore, many topics about how to use workflows refer to approval steps. |
The following table describes a sequence of tasks, with links to the topics that describe them.
| To | See |
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Set a workflow to start when the first entry-point event occurs. | |
Request approval of a task. | |
Act on a workflow notification to approve or reject a request, either in a list view or on the page of the task in question. | |
Delegate an approval request to a substitute approver, for example because the original approver is out of office. | |
Cancel an approval request, for example because the customer has canceled an approver order. | |
Make minor changes to a record after it has been approved. | |
View approval requests that have passed their due date without being acted on. | |
Send a reminder email to all approvers who have overdue notification entries about approvals requests. | |
Create workflow steps that restrict a certain record type from being used before a certain event occurs, for example that the record is approved. | |
View workflow step instances of status Completed. | |
Delete a workflow that you are sure will no longer be used. |